FAQ

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Frequently Asked Questions

[/vc_column_text][vc_separator color=”orange” border_width=”3″ el_width=”20″][vc_empty_space][/vc_column][/vc_row][vc_row type=”boxed”][vc_column][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]Q: What kind of payment options do www.egyptianglassornaments.com offer ?

PayPal is the global e-commerce solution for Egyptian Glass Ornaments. All types of Credit cards are accepted for payment[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text]Q: I want to make a wholesale purchase from your company, what can I do ?

Kindly contact us at sales@egyptianglassornaments.com or call us at USA: (732) 8201454, Egypt: (02)26201069, UK: (020) 32908904 for further inquiries. [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_empty_space height=”16px”][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]Q: How secure is shopping with www.egyptianglassornaments.com?

We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text]Q: I cannot remove and add items into my shopping cart. Why and how to resolve this ?

It should be a memory problem from your browser. Please delete your cookies and you can easily make the changes to your shopping cart.

[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”boxed”][vc_column][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]Q: I have signed up to www.egyptianglassornaments.com but cannot login with my password. Why ?

One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.

Alternatively, kindly contact us at webmaster@egyptianglassornaments.com for technical assistance.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text]Q: I have a user account with www.egyptianglassornaments.com but forgot my password, what should I do ?

It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with www.egyptianglassornaments.com. The password will be sent automatically to the registered email address.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]Q: I have a user account with www.egyptianglassornaments.com, how do I change my personal info and shipping address ?

Go to My Account page, login and you can modify your account details there.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text]Q: Can I buy from www.egyptianglassornaments.com without creating an account ?

Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_empty_space height=”16px”][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]Q: I have received a few emails from www.egyptianglassornaments.com . What are Orders Received, Orders Processed and Payment Receipt?

Order Received: This email informs you that www.egyptianglassornaments.com has received your orders and will process it as soon as possible.

Order Processed: This email confirms www.egyptianglassornaments.com has processed your order.

Order Shipped: This email confirms that www.egyptianglassornaments.com has delivered/shipped the order to your shipping address.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text]Q: Can I return an item after it is delivered to me?

Yes, you can. However, there are terms and conditions for this. Please refer to the Term and Conditions page for more details[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_empty_space height=”16px”][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height=”16px”][/vc_column][/vc_row][vc_row css=”.vc_custom_1475083175747{background-color: #dd4040 !important;}”][vc_column][vc_column_text]Didn’t find what you are looking for? Need More Help[/vc_column_text][vc_btn title=”Contact Us” style=”classic” shape=”square” color=”orange” align=”center” link=”url:http%3A%2F%2Fwww.egyptianglassornaments.com%2Fcontact|||”][vc_empty_space][/vc_column][/vc_row]