Terms and conditions

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Terms & Conditions

[/vc_column_text][vc_separator color=”orange” border_width=”3″ el_width=”20″][vc_row_inner type=”boxed”][vc_column_inner][vc_column_text]Privacy & Security Policy[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner type=”boxed”][vc_column_inner][vc_column_text]What information we collect

When you create an account with Egyptian Glass Ornaments, we may collect a variety of personal information including your name, mailing address, phone number and email address. Egyptian Glass Ornaments will automatically stored these information as for our record.

Why we collect your information

You may be asked to provide your personal information anytime you are in contact with Egyptian Glass Ornaments . We may use the information to provide and improve our products, services, content and advertising.

How we use your information

The personal information Egyptian Glass Ornaments collect allow us to keep you posted on Egyptian Glass Ornaments’ latest product, announcements and upcoming events.

Egyptian Glass Ornaments also use personal information to help us develop, deliver and improve our products, services, content and advertising.

When we disclose your information

Egyptian Glass Ornaments do not disclose your personal information to unaffiliated third parties, or to our affiliates, who may want to offer you their own products and services unless you have requested or authorized Egyptian Glass Ornaments to do so.

Egyptian Glass Ornaments may disclose information about you to protect against fraud and other crimes.

Integrity of your personal information

Egyptian Glass Ornaments make it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required.

Kids

Egyptian Glass Ornaments do not knowingly collect personal information from children under 18. If we learn that we have collected the personal information of a child under 18 we will take steps to delete the information as soon as possible.

Security Policy

What are cookies and how Egyptian Glass Ornaments use them

A cookie is a small file created by website to store information on a personal computer and which it can later retrieve.

We may use cookies for some administrative purposes, i.e. to store our customer’s preferences for certain kinds of products or to store a password so that you do not have to input it every time you visit our website.

If you are uncomfortable with the use of cookies technology, you can change your cookies preferences so that your browser doesn’t accept cookies or accepts them only from limited sources.

Refer the Help section of your browser on how to enable cookies.

Secure Socket Layer – Protect Online Order Information

Egyptian Glass Ornaments use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. To make purchases from this service, you must use an SSL-enabled browser such as Safari, Firefox, or Internet Explorer. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet.

Links to third party sites

Egyptian Glass Ornaments may have links to third party sites. We are not responsible for any information collected by those third parties as it is not govern by us. It is advisable for you to learn the privacy policy of those third parties.

Changes to Security and Privacy Policy

Egyptian Glass Ornaments from time to time may modify or change this policy at any time with or without notice. We encourage you to refer to this policy periodically for any changes made.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner type=”boxed”][vc_column_inner][vc_column_text]Shipping Policy[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner type=”boxed”][vc_column_inner][vc_column_text]Turnaround

All orders are shipped within 24-48 hours Monday – Friday 8am – 5pm to be delivered with 10 – 12 business days.

Carriers

We use the following carrier to deliver our orders:

Egyptian Post Carrier services and TNT economy services.
Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using normal mail will not have tracking numbers.
Shipping Rates

The rate charged for the shipping of your order is flat rate for all destinations.
Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner type=”boxed”][vc_column_inner][vc_column_text]Refund Policy[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner type=”boxed”][vc_column_inner][vc_column_text]Returns, Refunds and Exchanges Policy
Refund Policy

100% no questions asked within  7 days of item delivery.

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 10 days of your purchase.

1. Please email support@egyptianglassornaments.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to the same address on the original shipping voucher
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]